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Effective Date: June 16th, 2025

At Bolted Box (“we,” “our,” “us”), your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information including when you interact with us via our website, services, or SMS communications.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email, phone number, shipping/billing address

  • Payment Information: Credit/debit card details (processed securely through third-party providers)

  • Usage Data: IP address, browser type, device identifiers, site behavior

  • SMS Consent Data: Your consent to receive text messages (when applicable)

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Provide customer service

  • Send order updates or important account information

  • Send promotional messages (only with your explicit consent)

  • Improve our website and services

3. SMS & Text Message Communications

By providing your phone number, you consent to receive SMS messages from Bolted Box. This may include:

  • Order updates

  • Appointment confirmations

  • Special promotions (if opted in)

Message frequency varies. Standard message and data rates may apply. You may opt out at any time by replying STOP. For help, reply HELP or contact us directly at lockedout@boltedbox.com.

We never share your phone number with third parties for marketing purposes.

4. Cookies and Tracking

We use cookies and tracking tools to enhance user experience, measure site traffic, and understand behavior. You may disable cookies in your browser settings.

5. Third-Party Services

We may use trusted third-party services (like payment processors and analytics tools) that handle your data only as needed to perform specific tasks on our behalf.

6. Data Security

We implement industry-standard security measures to protect your data. However, no online transmission is ever 100% secure.

7. Your Rights

You may:

  • Request access to the data we hold about you

  • Request corrections or deletion

  • Withdraw consent for marketing communications

Email us at lockedout@boltedbox.com for privacy-related requests.